Return and Refund Policy
Last updated: May 01, 2024

Thank you for shopping at www.addisauce.com.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to www.addisauce.com.

Goods refer to the items offered for sale on the Service.

Orders mean a request by you to purchase Goods from us.

Service refers to the Website.

Website refers to www.addisauce.com, accessible from https://www.addisauce.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Return Policy for Hot Sauce Product

Nonrefundable Items:

At Addisauce, we stand by the quality of our hot sauce products. Once a hot sauce product has been purchased and shipped, it is considered nonrefundable. We do not accept returns or offer refunds for any hot sauce product for reasons such as change of mind, taste preference, or dissatisfaction with the product.

Our commitment to providing high-quality hot sauce means that each product undergoes rigorous testing and quality control measures before it is shipped to our customers. We strive to ensure that every bottle of hot sauce meets our standards for taste, quality, and freshness.

Damaged Items:

In the unfortunate event that your hot sauce product arrives damaged, we are committed to resolving the issue promptly. Please contact us within 48 hours of delivery and provide clear photos showing the damage. This will help us assess the situation and determine the appropriate course of action.

Upon receiving your notification and verifying the damage, we will offer you the choice of a replacement product or a refund for the damaged item. Our priority is to ensure that you receive a satisfactory resolution and continue to enjoy our products without inconvenience.

Missing Items:

While we take every precaution to ensure accurate order fulfillment, we recognize that mistakes can occasionally occur. If you discover that an item is missing from your order, please notify us within 48 hours of delivery.

Upon receiving your notification, we will promptly investigate the issue to determine the cause of the discrepancy. Depending on the circumstances, we will either ship the missing item to you without delay or issue a refund for the missing item.

Our aim is to rectify any errors promptly and ensure that you receive the complete order you intended. Your satisfaction is important to us, and we appreciate your understanding and cooperation in resolving any issues that may arise.

Contact Us: For any concerns related to damaged items, missing items, or general inquiries about your order, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products.